The Housing Slump Risking Personal Data

Since January of 2007, we at Doom have been working to draw attention to how the housing slump is risking our personal data. 

We first became aware of the problem when an auctioneer contacted us and told us that he was auctioning off the equipment of a defunct mortgage office.  Among the items he was auctioning off were the computers- with all of the data still on them!  In addition, there were files in the filing cabinets- and on the desks. The potential for identity theft is huge.

In March of 2007 we noted that it appeared that disgruntled employees from the troubled Silver State Mortgage company were stealing computers.  Again, there is a danger of identity theft.

Yesterday, from the Arizona Republic, we read of another case of carelessly handled personal information: [Thanks to M and L!]

Boxes containing loan applications, Social Security numbers and bank account information for residents of a Gilbert neighborhood were discovered in a ransacked model home abandoned by a bankrupt developer.

Several Higley Park model homes have been broken into since builder Randall Martin ceased operations. One home even had its garage door stolen, residents say.

Julio Gonzalez, member of an ad hoc committee of Higley Park residents, found the boxes of paperwork when he was surveying the damage to the model homes. He’s now notifying residents to come collect the documents.

With lenders and builders going under or downsizing, if steps are not taken to protect the data of individuals, all kinds of personal data is at risk.  Apparently though, until we have a reported case of massive abuse, no steps will be taken to protect this kind of information.

Shouldn’t this problem be delt with before that happens?

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  3. Personal Finances and the Housing Bubble (June 14, 2006)
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5 Comments for this entry

  1. John M. says:

    twist -

    Heaven knows we tried at the time. I also filled out a couple of online forms (tracking numbers probably available if I dig deep enough) to the relevant authorities pointing at our info.

    If anyone wants to do follow-up on the following, you might want to check that the 1 1/2 year old contact info is still good. Things may have changed in the meanwhile.

    Thanks so much, mom, I couldn’t have asked for more.

    Love, John

    —–Original Message—–
    ….
    Sent: Mon, 5 Feb 2007 12:15 PM
    Subject: Re: blog post – haiku for housing

    Dear John, I have just spent five minutes plus on the phone with one of Tierney’s aides. She was very polite and after I requested that much time she said fine and I read the important parts of your letter and carefullly gave her the blog address so she could look it up. That’s all I can do for now …

    [from my original e-mail ...]

    Mom, I have a big favor to ask. In my researches into the US housing
    industry I’ve discovered that in recent months dozens of small branch
    offices of mortgage brokers have been going out of business daily. The
    problem is that they are closing up shop so quickly that there seems
    no time to properly secure the paperwork and computerized files for
    their customers before they close up. When inevitably their assets are
    sold at auction, the auctioneer generally has no guidance about destroying
    paperwork or erasing electronic media like computer hard drives. I covered
    one particular case in Newark California where the auctioneer was actually
    listing HP Computers from a defunct Golden Gate Mortgage storefront to
    be sold off last Wednesday. My post on this is here.
    http://housingdoom.com/2007/01/28/craigslist-points-at-possible-subprime-storefront-shutdown/

    This is an obvious risk for identity theft against the innocent mortgage
    customers of the closed-up shops. I see that your local Congressman,
    John F. Tierney, alas a Democrat but still the Chairman of the Subcommittee
    on National Security and Foreign Affairs of the Committee on Oversight and
    Government Reform, has a particular interest in Identity Theft issues.
    You, or perhaps someone like [we have other
    family in Teirney's district], would have more luck than
    I presenting this problem to his local constituency office. …

    Since I’ve posted this stuff online on the housing blog, there’s nothing
    confidential about this information. Feel free to discuss it with anyone
    appropriate who might be able to advise what should be done next.

    Rep Tierney’s Q&A about Identity theft is here
    http://www.house.gov/tierney/qa/identitytheft.shtml
    and his contact form online is here
    http://www.house.gov/tierney/IMA/email.shtml
    where it lists his local offices:

    Peabody
    17 Peabody Square
    Peabody, MA 01960
    Phone: (978) 531-1669
    Fax: (978) 531-1996
    Lynn
    Rm. 105, Lynn City Hall
    Lynn, MA 01902
    Phone: (781) 595-7375
    Fax: (781) 595-7492
    I’ve been in touch with a reporter working for a major New York
    business publication, and they are interested in pursuing the matter,
    but in the meantime, I would much like to try as many routes as
    possible to inform the authorities about this problem. In my
    opinion it’s something that should be addressed.

  2. freemonster says:

    As a former Silver State customer I’m not very pleased with this info. I’ve had a personal disgust with this sort of crime and the gov’s apparent lack of interest. I had a convicted felon attempt to scam my store in LV on a credit app and the same detective that got this clown before got him this time. After numerous trips to court it became very evident he knew how to play the game and got off with probation. The victim was from Wisconsin and had to come to LV on multiple occasions only to see the stall tactic work brilliantly. As our economy keeps tanking I think it’s safe to say nobody, from any of the parties, really cares about any safeguards to the citizens. The older I get the clearer this becomes.

  3. AZSALUKI says:

    I have a good friend that realized someone had got his credit card info. Luckily he caught it before the person used it much. However, there was a purchase of a number of pairs of shoes on it (online order). It was too late to cancel the purchase as the shoes were already in route via UPS. So he contacted UPS instead and got them to give him the shipping address. It was a residence in TX so he called the local authorities. They told him to notify UPS and have them return the merchandise to the vendor (that’s also what the credit card company told him). We didn’t get it? He found the address that the “stolen goods” were goin to. All the police had to do was show up when UPS showed up??? Nobody cares. I realized after that, that they just don’t care (police and credit card companies).

  4. freemonster says:

    AZ, I have another short story like yours. Had a guy trying to pull a credit card scam(from california of course). Things didn’t look right so I drove to the house. Saw cars with cali plates and watched them drive off at 9:55 a.m. Shopping? So I went to the door and knocked and the man that answered the door said the party I was looking for was his son but that he was slightly retarded. I said I needed to see some i.d and he left the room(which was empty except for a big tv still in the box) and came back and said his son didn’t want to make the purchase. I called the police, the c.c. company and guess what. Nobody cared.

  5. Laura Wilson says:

    Thanks so much for bringing attention to this issue.

    I would note that, while you are absolutely correct that this is a huge harm to consumers & customers, there is also a large, mostly unrecognized, threat to national security. To grasp the import, think of the wide-scale damage endemic in mass identity theft, & access to regulated systems.

    The bad guys already know this. It’s our side that does not understand our exposure.

    (Disclosure: my colleagues & I work on this commercially. Obviously. We also do a lot of volunteer work to educate stakeholders, because we are so concerned about the harm to consumers, shareholders, & national security due to failure to adequately protect regulated information & systems during the meltdown.
    Info here:
    http://yourmortgageoryourlife.wordpress.com/information-security/)

    Laura Wilson, JD, CISA candidate
    Phoenix, AZ
    http://www.techlex.com

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