… But finally, Mr. Wu said, you get so far from the core of the business that you’re simply "off the target" altogether, with "products that do not build the value or equity of the brand." So destructive of the brand were these products that they would only be explored if the revenues from them were "necessary for the survival of the company." What product did he point to as the canary in the coffee mine? Instant coffee. Mr. Wu called it "a product of last resort." - WSJ1
Yes I know discrimination is frowned on in American, but this2 is right out of Kornbluth.
Fans of CBC’s excellent The Age of Persuasion will immediately see both what Starbucks was trying to do here, and where they went terribly wrong. Edgy humor is an excellent choice to promote brand recognition in the early stages of a severe economic downturn, but it is fatal to insult the intelligence of your existing customers, no matter how stupid you think they are.
And so it is with Cass Sunstein’s Nudge. If Americans can’t taste the difference between fresh and reconstituted joe (if Canadians can’t tell the difference between a high-end coffee shop and a passenger train) then they won’t be able to taste the difference between a driver’s license and an organ donation consent instrument,3 between routine routine HR paperwork and permission for their employer to skim 15 percent of their gross pay into the company’s stock purchase plan.
Which is to say that the 3rd generation of Leo Strauss disciples out of Illinois has come up with a brilliant new policy tool — the Trojan Horse.4
UPDATE: A favorable but curiously sketchy review5 of Sunstein’s most recent book has just popped up.
Oh well, at least as all the forms citizens have to fill out go digital, Symantec could boot up a new and potentially very profitable protection racket scanning them for viruses, rootkits and other obnoxious payloads
